How This FAQ Works for You
Most questions we receive fall into a handful of categories: opening an account, funding it through bKash, Nagad, or Rocket, getting money back out, and what to do when something doesn't go as expected. We've organised the answers below to match that flow — start to finish, the way a real account journey runs. If you're in Dhaka or anywhere else in
Bangladesh and you're accessing the lobby on your phone, the steps here apply to you. Each answer is written the way our cashier desk would explain it: direct, with the actual step rather than a pointer to somewhere else. Where a question touches on eligibility, the answer will tell you that access depends on your local law and the regions we currently
support — we won't overstate what's available. If your question isn't covered below, our support team is reachable through the channels listed further down this page.
- bKash
- Nagad
- Rocket